Thank you for shopping with us.

Should you receive a damaged, perished or incorrect item in your Little&Luxe subscription box, please contact us within 5 days at support@boxlife.co.nz

For clothing returns, your item must be unused and in the same condition that you received it. It must be in the original packaging. Please note we do not cover return postage costs. To return Sweet but Sassy Designed clothing, email support@boxlife.co.nz  and include your order number for next steps. We recommend tracked postage to return your item.

Our returns time frame is 10 working days from when you have received your item. Clothing returns must be in unworn conditions and must have tags attached. Clothing returns will receive a store credit via email. Please check your Junk/Spam folder. Please note that if the order was paid via LayBuy or Genoapay installment payments will remain being paid until the original item has been paid in full.

Boxlife Ltd (t/a Little&Luxe) reserves the right not to accept the return of items (including faulty items) if it falls under the following:

  • Any item of clothing that has not been returned with tags
  • Any items of clothing that have been worn
  • Garments that have been altered in anyway
  • Pierced jewellery
  • Any Gift Card or Voucher
  • Damage caused by neglect or misuse (for example, treatment inconsistent with the product’s care instructions)
  • Gift cards
  • Any item returned more than 30 days after delivery.
  • Some health and personal care items
  • Any sale items.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Need help?

Contact us at support@boxlife.co.nz for questions related to refunds and returns.