Little&Luxe is a curated lifestyle subscription box delivered to your door once a month containing 4-6 products based around a different theme each month.
We’ve also recently merged our Taste of Luxe store, to bring you mystery bags, lucky dips, leftover subscription boxes and more if a subscription is not your jam.
When you register with Little&Luxe you’ll be asked some questions around your likes and dislikes. These are optional, but the more information you give us the better we will be able to match our current partners’ products to you. On the 5th of each month, we bill your account, and boxes ship around the 12th of the month.
Little&Luxe (Boxlife Ltd) will only ship to New Zealand addresses.
We will send you a confirmation email as soon as you place your order. You will receive another notification with the shipping information (tracking number and courier name) once the courier has picked up your order from our location.
Order and Delivery
Little&Luxe subscription boxes are shipped between the 6th and the 12th of the month. You will receive an email with the shipping information (tracking number and courier name) once the courier has picked up your order from our location.
In stock items (one off products/curated boxes) will be sent within 1-2 working days. You will receive an email with the shipping information (tracking number and courier name) once the courier has picked up your order from our location.
Weekend or Public Holiday orders will be processed on the next working weekday.
We cannot give precise delivery times as it is dependent on the courier / weather (and covid!).
The tracking details will show where your parcel is currently located in the delivery chain, however if your order has not arrived within five working days (seven for rural) please contact us at email@example.com or phone 021500390. For us to help you quickly, please include your order number in any correspondence. We will then follow up with the courier on your behalf.
Little&Luxe aims to bring you products you’ll love. Each month, you’ll receive a variety of items from categories of home, health & beauty, personal, edible and practical. But never tampons or cleaning products. We want this to feel like your bestie sent you a present…. if you’re bestie was Mel & Jo, two gifting experts!
You can select how you want your subscription set up. A monthly recurring subscription is $71.99. We also offer a three ($210), six ($417) and 12 ($780) month upfront subscriptions.
Shipping is free for subscriptions unless you are rural, then there is an extra $8.99 added on per month. For monthly recurring subscriptions, you can cancel up until the 4th of the month prior.
Shipping is free for subscriptions unless you are rural, then there is an extra $8.99 added on per month.
For other purchases shipping is $4.99 for standard, and $8.99 for rural. If you spend over $70 shipping is free.
Little&Luxe subscribers are billed on the 5th of the month, and boxes are sent on their way on or around the 12th of the month. i.e To receive our December box, you will be billed on the 5th of December and the box will ship on the 12th of December.
Giftboxes and one off purchases ship every day – and you will receive a tracking email once your box has been picked up by our lovely courier.
Subscription boxes from Little&Luxe ships between the 6th and the 12th of the month. You will receive an email confirming your shipment and be able to track it. Please note we cannot send to PO Boxes, so please ensure you are sending your Little&Luxe box somewhere safe. In New Zealand, shipping is free, but for rural deliveries, there is an additional $8.99 fee.
Currently we don’t ship overseas, but hope to add this in the future. Shipping overseas cost will depend on the weight of the box and may have duties and fees apply. You may also need to check with your credit card company in advance in regards to conversion fees as all transactions are in NZ Dollars. International duties or fees are the responsibility of the purchaser. Please note due to the nature of Little&Luxe, some items may not be able to be shipped internationally due to biosecurity or other issues; we will replace these items with others of the same value.
We hope you don’t, but to cancel your Little&Luxe subscription, please log into your account (Subscriptions tab) and hit the cancellation button. If you are having issues, please use the contact us form within your account and we’ll respond within 24 hours. Please note, due to the billing cycle you must cancel recurring subscriptions prior to the 4th of the month.
Example: Your monthly subscription payment was billed on the 5th of October, for the October box. You then cancel your subscription on the 6th of October, you will still receive the October box as payment will have gone through, but you will no longer be billed after that.
For 3 and 6 month subscriptions, you must cancel prior to the 4th of the first billing cycle. A cancellation before the expiration will not be eligible for a refund on the remaining boxes in the subscription.
3 and 6 month subscriptions will auto renew for another 3 or 6 months after your existing schedule ends (ie if you buy a 6 month subscription in December; you will be recharged in July for another 6 month subscription).
12 Month subscriptions do not auto renew.
Login to my account (Payment Methods tab) and you’ll be able to update your payment method. If you get stuck, please contact firstname.lastname@example.org
To update your shipping details, please log into your account (Addresses tab) and update your details. If you are having issues or your change occurs between the 4th of the month up to the 12th of the following month please email us at email@example.com to ensure the change has been made.
Due to the nature of our business we do not accept returned boxes. If there is a problem with your box, please email us at firstname.lastname@example.org
Please contact us ASAP. Please note we cannot issue replacement products for boxes that have shipped past 30 days when you contact us. Email email@example.com with a picture showing the damage for assessment. Please retain the damaged items until further notice as the courier may come and collect them. Blemishes to packaging will not be considered as part of a damaged item. Where possible we will aim to replace the item either with the same or a similar item of the same value. All refunds/replacements are at the discretion of customer support.
We guarantee you will never receive the same product twice within a 6 month period, although in some cases you may receive a different flavour/variation; or a similar product from a different brand in a future box.
We may have boxes left over each month which will be available for one-off purchases – check out our Taste of Luxe section, but in order to not miss out it’s better to subscribe.
Yes. Just make sure any allergy or intolerance is included in your personal question section. There may be some months where an item may not be able to be replaced due to the nature of it, however we’d encourage you to pass this on to a friend. Please note, some items may not match your preferences however all edible products will have clear labelling and a list of ingredients. Please ensure any edible item is checked for suitability/allergy issues prior to consuming.
Yes, please log into your account (Account Details tab) to change any preferences. Occasionally we may add more options to choose from or additional questions to help us curate your box.
Yes! We’ve added this option, please put your desired subscription package in the cart and checkout, there will be a button to include ‘make this a gift’. Tick and enter the email address of the recipient you wish the gift to go to.
Yes. Unfortunately we are unable to accept payment plans on our subscriptions, but you can use Laybuy or Genoapay at our store.